How to Fix It When a Windows 11 Microphone Is Not Working.
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Previous Next Sort by votes. Jul 21, 3 0 10 0. My Dell dropped the volume of any music source I was playing as soon as I started either a Zoom or Skype call, only to restore the volume as soon as I exited the meeting. Disabling Waves Max Pro from startup seemed to solve the problem but led to others. I've now returned the machine and hope that it had a fault, as I really want to reorder and get a working one.
Any comments would be welcome. Dec 25, 3, 34, 1, Reactions: Paultshe. Hi Helpstar, and thanks for your comments. Dell's own Support Assist app also reported all drivers up to date. None of the changes resolved the problem which makes me wonder if this could be some kind of hardware fault. Dell seemed to run out of ideas for a solution.
I'd like to hear that someone else with the same machine doesn't have the same problem. Hi Helpstar, I've returned the machine now for a refund, as Dell were reluctant to give me a replacement and I wasn't happy that the problem seemed to be unresolveable. I also noticed that the touchpad was loose along the lower edge, which is an acknowledged problem by Dell. However, I do really like this machine and if I knew that the sound problem could be fixed I would buy it again.
I read the article you provided the link to, and I did reinstall Windows with support from Dell on 23 June but that had no impact I can't remember the version number, but I know it wasn't However, the issue highlighted in the article could have been the problem as I noticed I had no audio problems when using Google 'Duo' within the Chrome browser.
I did tell the Dell tech all the experiences I had had but they didn't offer that as a suggestion. This also happened if I switched the selection back again. I don't know the version of Waves Max Pro, and I don't think I made any changes to the installed app. As I've said, if I can be assured that the problem is a software one, and that a fix is available and can be applied, then I would feel better about re-ordering.
I'm sure that many people who have bought this machine would also be using Zoom or Skype at this time as they are the way we are communicating with each other in these strange times, and I wonder if they experienced the same problem. Thanks for your suggestions. Aug 6, 1 0 10 0. I have the same problem. Contacted DELL support but was useless. Told them to feedback this to their higher technical team to find a permanent fix for it.
I found a temporary hack though. Open Zoom test call while you are doing this. Once the sound increase, stop. Because i realised if i keep toggling the button on the panel, it stopped working. However, when you restart laptop again, the issue came back. You would need to toggle on the Signal Enhancement if it was previously off. Let me know if it works. You must log in or register to reply here. New headset mutes everything when I tab into an app or game.
Laptop Tech Support 1 Dec 26, S helo sir. It's possible that your speakers won't work when your headphones are plugged in. Unplug your headphones and see if that helps. Select and hold or right-click the Speakers icon on the taskbar, and then select Open Volume mixer.
Make sure none of them are muted. To unmute do one of the following:. Select the Unmute speakers icon. Check your device properties to make sure that your devices have not been disabled by mistake.
Under Advanced , select More sound settings and select either the Playback output or Recording input tab. Next to Device usage , check that Use this device enable is selected from the list for the output and input devices.
Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver it will reinstall automatically. If that doesn't work, try using the generic audio driver that comes with Windows.
If you're having audio issues after installing updates, try rolling back your audio driver. In the search box on the taskbar, type device manager , then select it from the results. Select and hold or right-click the listing for your sound card or audio device, such as headphones or speakers, select Update driver , then select Search automatically for drivers. Follow the instructions to complete the update.
If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow those instructions. If that doesn't work, try uninstalling your audio driver. Select and hold or right-click the listing for your sound card or audio device, select Uninstall device , select the Attempt to remove the driver for this device check box, and then select Uninstall.
Note: Be sure to save your documents and any other current work before you restart. Select the audio device whose driver you want to update, select Next , and then follow the instructions to install it. The following is an example of a driver download page for a sound device manufacturer. Select and hold or right-click the listing for your sound card or audio device, then select Properties.
Select the Driver tab, then select Roll Back Driver. Read and follow the instructions and then select Yes if you want to roll back your audio driver.
If rolling back your audio driver didn't work or wasn't an option, you can try to restore your PC from a system restore point. When Microsoft installs updates on your system, we create a system restore point in case problems arise.
Try restoring from that point and see if that fixes your sound problems. For more info, see "Restore from a system restore point" in Recovery options in Windows.
If you're connecting to an audio device—such as headphones or speakers—using USB or HDMI, you might need to set that device as the default audio device. You can check that when you set your default output audio device. In the search box on the taskbar, type control panel , then select it from the results.
On the Playback tab, select and hold or right-click the listing for your audio device, select Set as Default Device , and then select OK. If setting your audio device as the default device doesn't help, continue to the next tip for additional troubleshooting. Sometimes having audio enhancements on can result in audio issues. Disabling them may resolve your issue. On the Playback tab, select and hold or right-click the Default Device , and then select Properties.
Select the Advanced tab and uncheck either the Enable audio enhancements or the Enable sound effects check box depending on which option you see , select Apply , and try to play your audio device. If that doesn't work, on the Playback tab, select and hold or right-click another default device if you have one , and select Properties. Uncheck either the Enable audio enhancements or the Enable sound effects check box depending on which option you see , select Apply , and try to play audio again.
Do this for each default device. If turning off audio enhancements doesn't help, see the next sections for additional troubleshooting.
In the search box on the taskbar, type services , then select it from the results. Select each of the following services, select and hold or right-click , select Restart , and then select Yes :. In the search box on the taskbar, type control panel , and then select it from the results. On the Playback tab, select and hold or right-click Default Device , and then select Properties.
The system will restart and take you to the BIOS environment. If nothing is working and you still have audio problems on your laptop, you could be looking at a loose speaker in your PC or even broken speakers. Your Mac may choose the wrong audio device owing to conflicts, driver incompatibility, incorrect configuration, and other reasons. Check the audio device settings. Check and select the correct input device for your audio, and do the same for your output audio device settings. You can also try to unplug and reconnect the audio devices or switch from one output to another.
Core Audio manages the audio needs of the apps on your Mac such as playback, editing, recording, compression and decompression, signal processing and more. To quit the coreaudiod process, you can open Activity Monitor , type coreaudiod in the search box and click Force Quit.
Alternatively, launch Terminal and type sudo killall coreaudiod command. Press Return , enter your password and check if the audio works again. In this case, shut down your Mac and restart it. This will start the daemon and reinitialize the coreaudiod process.
Third-party app and plugin issues integrating with your Mac may affect the audio owing to hardware and software incompatibility, especially when a new macOS is released. To manage and deal with the audio not working on your laptop for specific apps on your Mac, use the following steps:.
Each time a new macOS is released, it not only comes with improvements and new features, but also changes in audio drivers, kernel frameworks, Unix tools, new bugs and sometimes audio issues follow. Apple also improves and fixes audio latency, reliability of USB audio issues and other related user concerns. If you find audio not working on your Mac laptop, try updating your operating system to the latest version and see if it fixes the audio issue.
Your Mac laptop uses nonvolatile random-access memory to store different settings such as sound volume, time zone, display resolution and recent kernel panic information among others, and access them quickly. Reset it to clear any glitches with any of these and other attributes.
To do this, shut down your Mac and power it on again. Immediately press and hold Option, Command, P and R keys for about 20 seconds and release them when you hear a startup sound. If you have a Mac with the Apple T2 Security Chip , release the keys after the Apple logo appears and disappears again. Turn off the firmware password if your Mac has one, and then open System Preferences when your Mac finishes starting up. Adjust any settings like sound volume and others that were reset.
Hopefully these solutions will guide you as you try to find and resolve the audio problems on your laptop. If you still have issues after trying any of the above solutions, share it with us by leaving a comment in the section below. Elsie is a technology writer and editor with a special focus on Windows, Android and iOS.
She writes about software, electronics and other tech subjects, her ultimate goal being to help people out with useful solutions to their daily tech issues in a simple, straightforward and unbiased style.
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